If you wish to cancel your order please email hello@wilfredandbertie.co.uk. To cancel your order you must email within the first 24 hours after placing the order. Any cancellation requests received after this time period cannot be actioned.
We do accept returns, and you have 14 days to do so from the date you've received your order. However these are only accepted if the product is in the original packaging, unused and undamaged. If you wish to return an item please email hello@wilfredandbertie with your reason and request the return address. Customers are responsible for returning the item/s to us themselves and at their own expense. We always recommend using a tracked service. Once we have received the item back to us we will issue a refund via your original payment method. Please allow up to 7 working days for this payment to appear in your account.
We do not offer exchanges on our products. The only incident exchanges are approved is if the product arrives damaged after shipment.
