CUSTOMER CARE AND INFORMATION
All of our cushions here at Wilfred and Bertie are handmade and therefore require a little extra care. Due to our cushions being handmade, please allow up to 3 weeks for your order to arrive. Please note that this lead time may increase during busier periods. Our cushions are hand wash only. They can be tumble dried on a low heat however we'd advise you can hang them out to dry flat, but do not wring the cushion out. We recommend not to iron the cushion cover, however if you wish to always cover the cushion first and never iron the fringing. If you have any questions at all about the care of your cushions or any other queries please drop us an email to and we'll get back to you as soon as possible.
It is important our customers are aware all of our cushions are made in a home with animals. We try to ensure no direct contact is made however this cannot always be guaranteed. If you have an animal allergy please let us know and we will ensure your order will not come into contact with any animals.
PRIVACY & SAFETY
All communications sent to us may be monitored and/or stored by Wilfred and Bertie to ensure compliance with all relevant legislations, rules and policies. All communications are handled in full compliance with the Data Protection Act 1998.
All of our cushions comply with the Furniture and Furnishings (Fire Safety) Regulations 1988/1989, 1993 and 2010 Act.